ELIGIBLE ITEMS FOR RETURN OR EXCHANGE

Lavender in Luxe accepts returns or exchanges on any eligible item within 14 days of purchase or delivery.

Eligible items include:

Candles
Fragrance products
Bath & body products
Items that arrived cracked or broken during shipping

Conditions for Return

Items must be unused, unburned, and in original condition.
Candles may be exchanged based on disliking the scent, even if the candle was purchased in-store without smelling it first.
All undamaged items must be unburned to qualify.

Non-Returnable / Non-Refundable Items

The following cannot be returned or refunded:

Workshops (all workshop bookings are final)
Gift cards
Sale items
Custom candles
- If a client is unhappy with a custom-blended scent created by our team, please reach out for additional options (adjustments, remake options, or store credit depending on the situation).
Any items made during a workshop
Candle bouquets
Wax melts
Final sale products marked as such

IN-STORE RETURNS

We do accept approved returns in store during business hours.

Store Hours for Returns
12 PM – 5 PM

PICKUP POLICY

Pickup is available during regular store hours (12–5).

If these hours do not work for you, please reach out so we may assist with:

Scheduling a different pickup time
Local delivery (when available)

LOCAL DELIVERY POLICY

Delivery is available for specialty gift orders such as wax bouquets.

Delivery is available within 15 miles of the shop (330 West State St., Suite A).
If you are outside this radius, please contact us to discuss further options.

Lavender in Luxe – Workshop Policies

1. General Workshop Policies (Public Workshops)

1.1Attendance & Minimum Enrollment

Lavender in Luxe is committed to holding workshops even with low enrollment to build consistency and community.
Workshops will proceed as scheduled unless extreme circumstances arise.

1.2 Refunds

Workshop purchases are non-refundable.

1.3 Credits

If you cannot attend:

You may transfer your seat to another person OR
You may receive in-store credit equal to your workshop fee
(Credit must be used within 6 months.)

1.4 Cancellations by Lavender in Luxe

If a workshop is canceled due to:

Weather
Power outage
Emergency event
Instructor illness

You may:

Reschedule into another workshop of your choice AND
Receive an additional complimentary workshop as our apology for the inconvenience.

1.5 Late Arrivals

Workshops begin promptly.
Participants arriving more than 15 minutes late may miss key instructions; staff will accommodate as best as possible, but the participant accepts the risk of a limited experience.

1.6 Age Requirements

Standard workshops are for ages 16+ unless otherwise stated.

1.7 Safety

Participants must follow all safety instructions including:

Proper handling of hot wax
Fragrance safety
Using equipment properly
Wearing provided aprons

Lavender in Luxe is not responsible for injuries due to failure to follow instructions.

2. Private Workshop / Party Policies

For customers hosting their own event (bridal shower, birthday, corporate event, etc.)

2.1 Booking Requirements

Private parties require a non-refundable deposit (you choose the amount: $50? 25%?).
Full payment must be completed 7 days before the event.

2.2 Minimum / Maximum Guests

Choose your preferred structure:

Minimum of X guests required OR
Minimum dollar amount required
(I can help you determine which is more profitable.)

2.3 Cancellation & Rescheduling

Deposits are non-refundable.
If a guest cancels, no refunds are issued.
The host may reschedule the entire event once with 7 days’ notice.
Weather or emergency closures by Lavender in Luxe follow the same rules as public workshops:
✔ free rescheduling plus an additional workshop credit.

2.4 Outside Food & Beverage

Specify your rules:

Allowed?
No alcohol?
Alcohol permitted for private events only?
Must sign liability waiver?

I can draft this once you decide.

2.5 Arrival & Setup

Hosts may arrive up to 15–20 minutes early to set up.
Events must end on time, as staff need to clean and prepare for the next event.

2.6 Damages

Hosts are responsible for any damage caused by themselves or their guests to equipment, tools, or store property.

⭐ D. Additional Policies to Consider for Workshops

These are optional but highly recommended:

1. Liability Waiver

Protects you if someone burns themselves, spills wax, or damages clothing.

2. Photography Release

Let customers know if you take photos for social media.

3. Custom Candle Fragrance Policy

Prevent scent overload or unsafe mixing.
Example: customers may blend up to 2 oils unless approved by instructor.

4. Behavior Expectations

Helps with parties where alcohol is present (if allowed).

5. Late Pickup of Custom Candles

For workshops requiring cooling time:

Candles must be picked up within X days
Unclaimed items may be discarded

WORKSHOPS

We are not conducting offsite workshops at this time.

Workshop booking policies:

All workshop bookings are non-refundable.
Items made during workshops are final sale.
Gifts received during workshops are non-returnable.

DAMAGED ITEMS

If your item arrived damaged:

Notify us within 48 hours of receiving your package.
Photos are required for assessment.

You may receive:

Replacement (if available)
Exchange
Store credit

Email: contact@lavenderinluxe.com
Please include your order number in the subject line.